Frequently Asked Questions

TuniGamers is a Tunisian digital store for game keys, accounts, DLC, gift cards, subscriptions, and software. The product page is the authoritative source for each item's platform, region, edition, and delivery type, and our support team is available if you need help before buying.

Digital delivery is normally instant after payment is confirmed, but it can take up to 15 minutes. If the order is still processing with confirmed payment and the product has not arrived after 15 minutes, create a support request so the team can investigate it.

TuniGamers supports D17, Flouci, PayPal and the TuniGamers Wallet. D17 and Flouci are available in Tunisia only. The methods available for your order depend on your location, account and the conditions shown at checkout. Follow only the payment instructions displayed there; do not send money using details obtained elsewhere.

We aim to offer competitive prices. The current product page and checkout show the price, currency, and order total that apply to your purchase; review them before confirming payment because prices and available offers can change.

Our catalog can include game keys, account products, DLC, gift and prepaid cards, subscriptions, and software for platforms such as Steam, PlayStation, Xbox, Nintendo, EA, Ubisoft, Epic, and others. Always follow the exact platform, region, product type, and account instructions on the product page.

Contact support and provide a full-screen screenshot that clearly shows the platform error together with the visible date and time. Do not send passwords, one-time codes, complete payment details, or the full product key. We first verify the problem and try to replace a defective key; if replacement fails, we refund it.

Yes. Human live-chat support is staffed 24/7, although all agents may sometimes be busy. If no agent answers within five minutes, leave your message on the support ticket; support inquiries receive a first response within 24 hours. Use [email protected], telephone or WhatsApp at +49 155 608 604 04, Facebook, or Discord for support; [email protected] is for general contact. Telegram is advertising-only.

A key must match the region of the Steam, Xbox, PlayStation, or other platform account that will redeem it; your current IP alone may not prove that account region. Check the product page and account region before buying. Region changes, VPNs, or similar methods may violate platform rules and are entirely at your risk; a key bought for the wrong region is not refundable.

Sign in and open My Account → Game Keys, then follow the activation instructions for the exact platform and product type. Accounts, DLC, subscriptions, and software can have different delivery or activation steps, so use the product-specific instructions rather than a generic key guide.

A delivered digital product is normally non-refundable. Exceptions are an undelivered product, a duplicate charge, or a verified defective, invalid, or previously used key; for a defective key we try replacement first and refund only if replacement fails. Choosing the wrong region, platform, edition, game, or incompatible DLC is not refundable. Mandatory consumer rights under applicable law remain unaffected; consult the current Refund and Digital Content/Cancellation policies.