1. Delivered digital products
A digital product is normally non-refundable after its key, code, credentials, download or access instructions have been delivered or revealed. Digital delivery cannot be meaningfully returned after disclosure.
2. Cases eligible for review
A refund is available after verification when the product was not delivered, the customer was charged twice for the same purchase, or the delivered key was defective, invalid or previously used. For a defective key, TuniGamers attempts to provide a working replacement first and issues a refund only if replacement is not possible.
A product whose region, platform or other material compatibility was incorrectly described by TuniGamers is also reviewed as a possible defect.
3. Cases that are not refundable
- A correctly delivered and working digital product;
- Change of mind or finding a different price after purchase;
- Choosing the wrong region, platform, edition, game, language or hardware compatibility when the listing was accurate;
- Buying DLC without the compatible base game, platform or region;
- A platform ban, publisher restriction or unsupported VPN/region-change result;
- Loss of access to an account product after the customer failed to complete the required password, email and recovery-security changes.
4. Evidence and support request
Contact [email protected], use live chat, or submit the Contact Us form from the account/email used for the purchase. Include the order number and a full-screen screenshot that clearly shows the platform error with the date and time visible. A receipt may be provided for a missing order or duplicate charge.
Never send a password, one-time code, recovery code, complete payment-card details or the complete product key. Chat images can be uploaded only after an agent grants secure upload access. Support inquiries receive a first response within 24 hours; supplier investigation, replacement and payment-provider processing times can vary and are not guaranteed by that response target.
5. Resolution
Support verifies the order, delivery and evidence. A defective key follows replacement first, then refund if replacement fails. Undelivered products and duplicate charges are handled according to the verified order and payment records. Support will confirm the applicable refund method after review.
6. Mandatory consumer rights
Mandatory consumer protections that apply under the customer's law remain unaffected. See Digital Content & Cancellation Rights and the Chargeback Policy.