1. Match the platform account region
A key must match the country or region configured on the Steam, Xbox, PlayStation or other platform account that will redeem it. The customer's current IP location can be a clue, but it does not prove the platform-account region.
2. Product listing is authoritative
Before purchase, verify the listing's platform, region, edition, language, product type and activation requirements. DLC normally requires the matching base game on the same platform and in a compatible region. Ask support before purchase if any detail is unclear.
3. Wrong or incompatible selection
A correctly described key, game, account, DLC or other digital product bought for the wrong region, platform, edition or compatibility is not refundable. If the listing itself materially described compatibility incorrectly, contact support for defect review.
4. VPN and region-changing risk
A VPN, account-region change or similar method may fail, may violate the platform or publisher rules and may expose the platform account to restrictions or a ban. TuniGamers does not guarantee or support a regional bypass. Any such attempt is entirely at the customer's risk and does not make a wrong-region purchase refundable.
5. Contact before buying
Contact [email protected], live chat, or telephone/WhatsApp at +49 155 608 604 04 before purchase if the account region or product compatibility is uncertain.