1. What you may not do
When using TuniGamers, you may not:
- Use someone else’s name, payment method or identity;
- Place orders with stolen, lost, expired or otherwise unauthorised payment instruments;
- Use VPN, proxy or Tor to hide your real location for the purpose of evading our fraud checks or unblocking restricted countries;
- Resell, re-distribute, sub-licence or commercially exploit any digital key purchased here without an explicit written agreement with us;
- Open multiple accounts to bypass purchase limits, promotion limits, or to evade a previous suspension;
- Use automated tools (bots, scripts, scrapers) to interact with the Site without our prior written consent;
- Attempt to probe, scan, reverse-engineer or compromise the security of the Site;
- Upload or transmit malware, viruses or any code that could damage the Site or other users;
- Use the Site to launder funds, evade sanctions, or finance unlawful activity;
- Harass, threaten or abuse our staff or other customers.
2. Fraud detection
We operate automated fraud detection that evaluates each order against multiple signals: IP reputation, geolocation, payer-name match, payment-method history, velocity (how many orders in a short time), prior chargebacks and other behavioural patterns. Orders flagged as risky may be:
- Held for manual review (delivery delayed up to 24 hours);
- Cancelled with full refund to the original payment method;
- Followed up with a request for additional verification (e.g. selfie with ID, proof of address). Such requests are rare and only used when the order amount or risk profile justifies it.
3. Sanctions & restricted regions
We do not knowingly sell to persons or entities subject to international sanctions, or to addresses in countries under comprehensive trade embargoes. Orders matching such criteria will be cancelled.
4. Account suspension & bans
We may suspend or terminate any account that violates this policy or our Terms of Service, with or without prior notice, at our sole discretion. Banned customers are not entitled to a refund of any wallet balance held in connection with fraudulent activity.
5. Reporting abuse
To report abuse or fraud, email [email protected] with as much detail as possible (account, order ID, screenshots).